Feedback about your in-store experience

We'd love to hear about your experience at The Coffee Club, whether it was a great one or something that didn't go as expected.

Our café teams work hard to create a welcoming experience, and your feedback helps us understand what's working well and where we can improve.

If you had a great experience

We love hearing when our team has made your visit a good one. If a team member, barista, manager or café went above and beyond, please let us know.

Where possible, include:

• The café you visited
• The date and approximate time of your visit
• The name of the team member, if you know it
• What they did that made your experience special

We'll make sure positive feedback is shared with the relevant team and celebrated by all!

If something went wrong

We're also here to listen when your experience wasn't what you expected. We have an experience survey to be filled on our Contact Us page: https://coffeeclub.com.au/pages/contact-us

Please tell us what happened and include:

• The café you visited
• The date and approximate time
• What you ordered or what happened
• Any relevant details that will help us understand the experience

We may need to contact the café team to understand what happened and determine the appropriate next steps.

Can Head Office resolve my in-store issue?

The Coffee Club cafés are operated by individual café teams and franchise partners. Some matters, particularly transactions, refunds and other in-store resolutions, need to be handled by the café where the purchase or experience occurred.

Our Customer Support team can listen to your feedback, and make sure your feedback is passed to the appropriate team.