Dan

A new era of The Club is coming soon & as a member of the new Club,you’ll enjoy exclusive everyday savings with member pricing. To make wayfor this exciting all-new Club, our current program will b...

Having trouble with your catering order?We understand that catering orders are important, and we want to make sure everything goes smoothly for you. If you're experiencing any of the following issu...

Our VIP membership offers great savings. Here's what you need to know:Monthly payment model: The VIP membership is now available on a monthly basis at $3.00 per month.Annual payment option: The ann...

Do we offer a seniors discount?There is no company-wide seniors discount policy for in-store purchases. However, some individual stores may offer their own seniors discount.We recommend checking wi...

How to cancel your subscriptionLog in to your account via your TCC Rewards App or via our website on the Existing VIP Member Portal sign in page here: https://accounts.thecoffeeclub.com.au/If you'r...

Gift card not received via email?If you've placed an order for a gift card but haven't received it in yours or your chosen recipients inbox, here are a few steps to help you locate it.Step 1: Check...

Why is my account locked?If you enter an incorrect password too many times, login on a different device or encounter an issue during the password reset process, your account may be temporarily lock...

How reward points are earnedYou earn reward points when you scan your app or loyalty card at the time of purchase. Points are earned on full-priced items only, if you order a discounted or combo it...

Changing your email addressIf you need to update the email address linked to your The Coffee Club account, you will need to submit a request to our support team. Only our team can make changes to e...

Account deletion requestYour account deletion request has been initiated. The process will take 15-days to complete. If you change your mind, please reach out before the deadline provided to retain...