Dan
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Activity overview
Latest activity by Dan-
Dan created an article,
Cancelling your subscription - no further charges
How to cancel your subscriptionLog in to your account via your TCC Rewards App or via our website on the Existing VIP Member Portal sign in page here: https://accounts.thecoffeeclub.com.au/If you'r...
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Dan created an article,
I placed an order for a gift card but have not received it via email
Gift card not received via email?If you've placed an order for a gift card but haven't received it in yours or your chosen recipients inbox, here are a few steps to help you locate it.Step 1: Check...
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Dan created an article,
My account is locked after I tried to login or reset my password
Why is my account locked?If you enter an incorrect password too many times, login on a different device or encounter an issue during the password reset process, your account may be temporarily lock...
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Dan created an article,
My reward points haven't been added to my balance after a purchase
How reward points are earnedYou earn reward points when you scan your app or loyalty card at the time of purchase. Points are earned on full-priced items only, if you order a discounted or combo it...
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Dan created an article,
Update your email address
Changing your email addressIf you need to update the email address linked to your The Coffee Club account, you will need to submit a request to our support team. Only our team can make changes to e...
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Dan created an article,
Delete my account and personal data
Account deletion requestYour account deletion request has been initiated. The process will take 15-days to complete. If you change your mind, please reach out before the deadline provided to retain...
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Dan created an article,
Why am I being charged monthly instead of annually for my VIP membership?
OverviewIf you're surprised that your VIP membership is now billed monthly rather than annually, this is due to a change in how VIP subscriptions are structured from February 2025.What changed?The ...
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Dan created an article,
How do I update my credit card details?
Updating your credit card detailsTo update your credit card details, follow these steps: Visit the Existing VIP Membership Portal via our website on this link: https://accounts.thecoffeeclub.com.au...
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Dan created an article,
Birthday Reward Coupon Help
IntroductionIf you are expecting a birthday reward coupon and have not received it, this article explains common reasons why it may be missing and what to do next.Why you may not have received your...