My account is locked after I tried to login or reset my password

Why is my account locked?

If you enter an incorrect password too many times, login on a different device or encounter an issue during the password reset process, your account may be temporarily locked as a security measure.

What to do next

Reach out to our team by submitting a request or sending us a message via vip@coffeeclub.com.au. We'll have your account unlocked and provide a temporary password for your account. Follow these steps to regain access:

1. Go to the login page and enter your email address.
2. Enter the temporary password that was provided to you.
3. Once logged in, navigate to Settings and select Change password.
4. Create a new password that meets the minimum requirements: at least 6 characters, a number, and a symbol.

Tips for a strong password

• Use a mix of uppercase and lowercase letters.
• Include at least one number and one special character (e.g. !, @, #).
• Avoid using easily guessable information such as your name or birthdate.
• Consider using a password manager to keep track of your credentials securely.

Still having trouble?

If you're still unable to access your account after following these steps, contact our support team for further assistance.