Birthday Reward Coupon Help

Introduction

If you are expecting a birthday reward coupon and have not received it, this article explains common reasons why it may be missing and what to do next.

Why you may not have received your birthday reward

• Your account may not have a valid birthday on file.
• You may not have met the eligibility requirements for the reward program.
• The reward may have been sent to the email address associated with your account.
• The coupon may still be processing or may have expired.
• The message may have been filtered into your spam or promotions folder.

How to check your birthday reward

1. Sign in to your account on your TCC Rewards App.
2. Once signed in visit the Offers tab. Pull down to refresh the screen if advised to.

How to redeem your birthday coupon

1. Open the birthday coupon on your TCC Rewards App.
2. Display the coupon barcode on your mobile phone to staff at the register in store.
3. Complete the purchase before the 7-day expiration date.

What to do if you still do not see it

If you have checked your Offers tab and but still have not received your birthday coupon, please do the following:

• Please visit the settings section of your TCC Rewards App and click logout at the very bottom.
• Next please sign in again using your email address and password.
• This will refresh your TCC Rewards App and will often generate the coupon on the Offers tab for you.

Additional information

If your coupon continues not to appear please submit a ticket to our support team.