Dan
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Recent activity by Dan-
Cancelling your subscription - no further charges
How to cancel your subscriptionLog in to your account via your TCC Rewards App or via our website on the Existing VIP Member Portal sign in page here: https://accounts.thecoffeeclub.com.au/If you'r...
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I placed an order for a gift card but have not received it via email
Gift card not received via email?If you've placed an order for a gift card but haven't received it in yours or your chosen recipients inbox, here are a few steps to help you locate it.Step 1: Check...
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My account is locked after I tried to login or reset my password
Why is my account locked?If you enter an incorrect password too many times, login on a different device or encounter an issue during the password reset process, your account may be temporarily lock...
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My reward points haven't been added to my balance after a purchase
How reward points are earnedYou earn reward points when you scan your app or loyalty card at the time of purchase. Points are earned on full-priced items only, if you order a discounted or combo it...
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Update your email address
Changing your email addressIf you need to update the email address linked to your The Coffee Club account, you will need to submit a request to our support team. Only our team can make changes to e...
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Delete my account and personal data
Account deletion requestYour account deletion request has been initiated. The process will take 15-days to complete. If you change your mind, please reach out before the deadline provided to retain...
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Why am I being charged monthly instead of annually for my VIP membership?
OverviewIf you're surprised that your VIP membership is now billed monthly rather than annually, this is due to a change in how VIP subscriptions are structured from February 2025.What changed?The ...
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How do I update my credit card details?
Updating your credit card detailsTo update your credit card details, follow these steps: Visit the Existing VIP Membership Portal via our website on this link: https://accounts.thecoffeeclub.com.au...
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Birthday Reward Coupon Help
IntroductionIf you are expecting a birthday reward coupon and have not received it, this article explains common reasons why it may be missing and what to do next.Why you may not have received your...